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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 706: Leadership With E's: Leading by Letting Go

Doug Rabold  (Principal Consultant, Bold Ray Consulting)

Location: Grand Ballroom 112

Date: Friday, May 20

Time: 9:00 am - 10:00 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Leading World-Class Teams, Maximizing People, Culture, and Performance

Session Type: Session

Vault Recording: TBD

Audience Level: All

Join Doug Rabold, a multiple-award winning leader, who has successfully leveraged an approach of “Leading by Letting Go” with multiple teams in a variety of organizations and industries throughout his career. This session is a precursor to Doug’s upcoming book by the same name.

In true servant-leader fashion, the best leaders invest significant resources – time, effort, and budget – in helping their team members grow and develop. In this session, we will explore what Doug Rabold calls, “The Six E's” of leadership: Engage, Enrich, Encourage, Empower, Entrust, and Excel. We will discuss how each of these is a vital contributor to the success of individual team members – and ultimately of the entire team. Real-world examples of how The Six E’s have been applied will be explored so you can take action to apply these same principles to transform any group – even a low-performing one – into a well-oiled high-performing team.