Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Matt Beran (Product Marketing Specialist, InvGate)
Location: Grand Ballroom 109/110
Date: Friday, May 20
Time: 9:00 am - 10:00 am
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track : Revolutionizing the Customer Experience, Optimizing the Support Organization
Session Type: Session
Vault Recording: TBD
Audience Level: Intermediate
You've talked the talk for user research and persona development...but are you ready to walk the walk? Attend this session to learn how to find the value in your surveys and feedback, and how to use that information to map your customer journey and make more informed decisions.
Attendees will learn: