Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Joe Sciulli (Sr. IT Manager, Software Engineering Institute | Carnegie Mellon University)
Date: Friday, May 5
Time: 10:15 am - 11:15 am
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Exhibitor Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Track : Evolving the Customer and Employee Experience, Leading World-Class Teams
Session Type: Session
Vault Recording: TBD
Audience Level: All
As a hiring manager, you're one of your organization's privileged gatekeepers. As a support manager, in particular, you may have more hiring opportunities than most, given the high rate of turnover for support staff. The folks working on the front lines are the face of IT and they play a pivotal role in maintaining IT's reputation. Who you choose to hire will directly impact your team's culture, the quality of service that you provide, and the overall success or failure of IT. Attend this session to hear from Joe Sciulli on what you need to do to consistently hire the right talent. Learn what to look for and avoid in candidates, how to build a rock-solid hiring team with a defined strategy and purpose, and how to confidently make decisions that could impact your organization for years to come.