What happens when you combine the already break-neck pace of IT support with an aggressive growth plan at a cutting-edge company? Success – if you do it right. In this session, Collin Pennington will share real-world scenarios from SRS Distribution, a transformational and aggressively growing company, to better understand how his team cut through the noise to maintain IT service and desktop support functionality, listened to key performance indicators, and delivered on their commitments in an ever-changing environment where service was and still is at their core. When everyone's on the same wavelength, you can't stop the signal.