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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 804: CMDB Governance: It Doesn't Have to Be Rocket Science

Glen Hoffmann  (Sr. Business Process Consultant, Computer Design & Integration)

Location: Grand Ballroom 112

Date: Friday, May 20

Time: 10:20 am - 11:20 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate

Countless companies labor over defining, populating, and building a CMDB, relying heavily on tools for discovery and population. Over time, however, many realize that merely having a repository of records is not enough and the information they've collected is one-sided. In the end, they give up, feeling that their tools aren't getting the job done. In fact, tools are not the be-all-end-all solution; they're only as good as the processes they support and the governance that maintains them. In this session, we'll review key activities in configuration and governance, and we'll break down tool and data governance requirements and how they support not only the CMDB but also other ITSM processes.


Participants will walk away with an understanding of:

  • The need for tool and data governance and how process roles can support
  • What Non-Discoverable attributes can be used in the CMDB; to support Governance and other ITSM processes
  • Key governance related metrics to continually monitor the health of your CMDB