NJ Robinson (Sr. Consultant, N.J Robinson)
Date: Tuesday, April 30
Time: 3:45 pm - 4:45 pm
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Evolving the Customer and Employee Experience
Vault Recording: TBD
Audience Level: Intermediate
This talk leverages a part of Burce Avolio's seminal work, "Full Range Leadership Development," where the concept of Identification emerges as the pinnacle of team member ownership. Avolio posits that achieving this level of commitment necessitates leaders to skillfully guide their team members through a transformative journey comprising three critical stages: Accountability, Efficacy, and Belonging. It is essential to recognize that this progression entails each level laying the foundation for the next, culminating in the ultimate goal of Identification. This presentation will walk leaders through how to move their team members through this process.
- Improve Team Member Engagement
- Increase Team Member Commitment
- Overcoming Imposter Syndrome