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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Sesson 306: 4 Steps to Team Member Ownership

NJ Robinson  (Sr. Consultant, N.J Robinson)

Date: Tuesday, April 30

Time: 3:45 pm - 4:45 pm

Pass Type: 2-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Evolving the Customer and Employee Experience

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate

This talk leverages a part of Burce Avolio's seminal work, "Full Range Leadership Development," where the concept of Identification emerges as the pinnacle of team member ownership. Avolio posits that achieving this level of commitment necessitates leaders to skillfully guide their team members through a transformative journey comprising three critical stages: Accountability, Efficacy, and Belonging. It is essential to recognize that this progression entails each level laying the foundation for the next, culminating in the ultimate goal of Identification. This presentation will walk leaders through how to move their team members through this process.


  • Improve Team Member Engagement
  • Increase Team Member Commitment
  • Overcoming Imposter Syndrome