Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Stephen Ng (Sr. Director, Global Technical Support and Customer Success, Splashtop)
Location: Premier Ballroom - Solution Spotlight on EXPO Floor
Date: Thursday, May 4
Time: 2:20 pm - 2:40 pm
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Expo Hall Only Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Session Type: Solution Spotlight
Vault Recording: TBD
Audience Level: All
Embark on the journey from the days of manually configuring decision trees to unleashing the power of AI and ChatGPT. ChatGPT is an AI-based language model that can be leveraged by technical support teams to provide instant assistance, improve response times, automate repetitive tasks, and improve customer satisfaction. By integrating ChatGPT into a chatbot or other automated support system, companies can provide more personalized and accurate responses to customer inquiries