CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Solution Spotlight: From Decision Trees to ChatGPT: The Evolution of Technical Support

Stephen Ng  (Sr. Director, Global Technical Support and Customer Success, Splashtop)

Location: Premier Ballroom - Solution Spotlight on EXPO Floor

Date: Thursday, May 4

Time: 2:20 pm - 2:40 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Expo Hall Only Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Session Type: Solution Spotlight

Vault Recording: TBD

Audience Level: All

Embark on the journey from the days of manually configuring decision trees to unleashing the power of AI and ChatGPT. ChatGPT is an AI-based language model that can be leveraged by technical support teams to provide instant assistance, improve response times, automate repetitive tasks, and improve customer satisfaction. By integrating ChatGPT into a chatbot or other automated support system, companies can provide more personalized and accurate responses to customer inquiries