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SupportWorld Live

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Solution Spotlight: Maximize Agent and Employee Productivity with SolarWinds Service Desk Automations

David Russell  (ITSM Senior Solutions Engineer, SolarWinds)

Location: Premier Ballroom - Solution Spotlight on EXPO Floor

Date: Wednesday, May 3

Time: 2:10 pm - 2:30 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Expo Hall Only Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Session Type: Solution Spotlight

Vault Recording: TBD

Audience Level: All

Challenge: With more complexity, more responsibility, and constrained resources, our IT service
organization’s productivity, employees, and customers suffer.

Outcome: IT admins can manage their organizations’ processes, automate repetitive tasks, and
drive great service efficiency with robust automation and workflow engines using SolarWinds
Service Desk.

This process automation reduces the manual processes capable of causing bottlenecks in your
service delivery by building custom automation rules to route, assign, prioritize, and categorize
your inbound tickets.

Benefit: Service Desk enables maximum efficiency for service desk agents, enabling them to
serve more customers with faster, higher-quality resolutions, helping result in more positive
employee and customer experiences.