CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Solution Spotlight: Prioritizing Critical Investments Amid Economic Uncertainty

Ken Gonzalez  (Head of Analyst Relations, Freshworks)

Location: Premier Ballroom - Solution Spotlight on EXPO Floor

Date: Wednesday, May 3

Time: 6:50 pm - 7:10 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Expo Hall Only Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Session Type: Solution Spotlight

Vault Recording: TBD

Audience Level: All

Economic uncertainty looks to be the theme of 2023. But 2022’s greatest hits such as talent challenges, tech complexity, and changing end-user expectations aren’t going anywhere. In this environment, your organization’s leaders need a solid return on every dollar invested in service management solutions, people, systems, and processes.Join this session to discuss:
● The top challenges IT leaders can expect in 2023● The case for continuing critical investments as purse strings tighten● How to identify the levers you can pull to accelerate time-to-value with your ITSM solution