Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Ken Gonzalez (Head of Analyst Relations, Freshworks)
Location: Premier Ballroom - Solution Spotlight on EXPO Floor
Date: Wednesday, May 3
Time: 6:50 pm - 7:10 pm
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Expo Hall Only Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Session Type: Solution Spotlight
Vault Recording: TBD
Audience Level: All
Economic uncertainty looks to be the theme of 2023. But 2022’s greatest hits such as talent challenges, tech complexity, and changing end-user expectations aren’t going anywhere. In this environment, your organization’s leaders need a solid return on every dollar invested in service management solutions, people, systems, and processes.Join this session to discuss:
● The top challenges IT leaders can expect in 2023● The case for continuing critical investments as purse strings tighten● How to identify the levers you can pull to accelerate time-to-value with your ITSM solution