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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Solution Spotlight: Reshaping ITSM. Forever.

Ronit Amitay  (VP, Product, SysAid)

Location: Premier Ballroom - Solution Spotlight on EXPO Floor

Date: Wednesday, May 3

Time: 1:40 pm - 2:00 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Expo Hall Only Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Session Type: Solution Spotlight

Vault Recording: TBD

Audience Level: All

Delivering IT Service Management is never easy. Current ITSM systems are unattractive and not-user
friendly, creating friction that prevents the quick resolution of tickets.

SysAid is launching its state-of-the-art ITSM application that reduces MTTR by empowering admins to
work within the ticket journey and queue, which present a consolidated, intuitive view of everything
they need.

The ticket journey is the new center of the admin’s work, where they can quickly grasp the history and
context of an issue and smoothly operate the resolution activities directly from within the journey
Join VP of Product, Ronit Amitay, as she lays out the current challenges that ITSM solutions create for
admins, and how SysAid is changing the game with a new ITSM application that goes beyond an
attractive UX/UI to reshape IT Service Management.