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Solutions Spotlight: Decoding Automations for Enhanced Visibility and Collaboration

Jason Yeary  (Senior Sales Engineer, SolarWinds)

Location: Expo Hall Theater

Date: Tuesday, November 9

Time: 6:00pm - 6:20pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Exhibit Hall Only, Premium Conference, Standard Conference - Get your pass now!

Track: Solutions Spotlight

Session Type: Sponsored Session

Vault Recording: TBD

Automation can elevate IT service management (ITSM) activities and help maximize the service desk’s human resources. Think about your ITSM goals—perhaps you want to prevent SLAs from breaching, maybe you want to automate communication and enhance visibility between internal service providers, or you're aiming for service requests to be more streamlined. With so much potential to unpack within your service desk, and it’s an art to automate those practices.

Join Jason Yeary, senior sales engineer at SolarWinds, as he dives into the value automations can bring to increase visibility and improve the service experience. In this Solutions Spotlight, Jason will explore:
-How layers of automation rules can create service efficiencies
-Opportunities for IT operations and IT service management to collaborate

Uncover how you can crack the code on automations and build value in your organization’s service desk.