CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Solutions Spotlight: Human-Centric Experience Management for IT– How to continuously measure and improve your end-user happiness and productivity

Marko Ruusinen  (Country Manager Americas, Happy Signals)

Location: Expo Hall Theater

Date: Monday, November 8

Time: 6:15pm - 6:35pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Exhibit Hall Only, Premium Conference, Standard Conference - Get your pass now!

Track: Solutions Spotlight

Session Type: Sponsored Session

Vault Recording: TBD

IT department’s focus is often on outputs instead of outcomes, i.e., maintaining service level agreement (SLA) targets instead of making the most impact for end-users. To change this culture, you must understand employee happiness and lost productivity.

In this session, Marko Ruusinen will explain; 1) how end-users perceive enterprise service quality and 2) which IT touchpoints they lose time on. Experience management is vital when delivering services beyond average. By turning this experience data into actionable insights and using it widely in the organization, you achieve a productivity boost and improvement in the reputation of IT services.