CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Solutions Spotlight: Overcome Your Tier 1 Support Challenges

David Martinez  (Product Marketing Manager, Ivanti)

Location: Expo Hall Theater

Date: Tuesday, November 9

Time: 2:40pm - 3:00pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Exhibit Hall Only, Premium Conference, Standard Conference - Get your pass now!

Track: Solutions Spotlight

Session Type: Sponsored Session

Vault Recording: TBD

During these unprecedented times, feeling overwhelmed from waves of incidents, unhappy end users, lost assets and non-stop password reset requests isn’t unusual. Learn how to optimize your support capabilities to stop your Tier 1 nightmares. Hear how you can improve your Tier 1 support capabilities through self-service, knowledge, asset management, proactive workflows, bots and AI among other helpful tools. Gain practical insights and tips and tricks to help you supercharge your Tier 1 support capabilities for the everywhere workplace.