David Martinez (Product Marketing Manager, Ivanti)
Location: Expo Hall Theater
Date: Tuesday, November 9
Time: 2:40pm - 3:00pm
Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Exhibit Hall Only, Premium Conference, Standard Conference - Get your pass now!
Track: Solutions Spotlight
Session Type: Sponsored Session
Vault Recording: TBD
During these unprecedented times, feeling overwhelmed from waves of incidents, unhappy end users, lost assets and non-stop password reset requests isn’t unusual. Learn how to optimize your support capabilities to stop your Tier 1 nightmares. Hear how you can improve your Tier 1 support capabilities through self-service, knowledge, asset management, proactive workflows, bots and AI among other helpful tools. Gain practical insights and tips and tricks to help you supercharge your Tier 1 support capabilities for the everywhere workplace.