Kevin Smith (General Manager ITSM/ESM, Bright Pattern)
Location: Expo Hall Theater
Date: Tuesday, November 9
Time: 1:40pm - 2:00pm
Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Exhibit Hall Only, Premium Conference, Standard Conference - Get your pass now!
Track: Solutions Spotlight
Session Type: Sponsored Session
Vault Recording: TBD
ESM and ITSM industry expert and author, Kevin J. Smith will share recent research and trends for next-gen ITSM in a post-pandemic world. The session will share 6 keys for turbocharging your existing ITSM and ESM solution with automation, AI, and digital channels, without the significant time and risk of “rip and replace”.