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Solutions Spotlight: Using Personas to Curate IT Support Experiences for Business Users

Ed Perez  (Senior Business Solution Consultant, IFS assyst)

Location: Expo Hall Theater

Date: Wednesday, November 10

Time: 1:00pm - 1:20pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Exhibit Hall Only, Premium Conference, Standard Conference - Get your pass now!

Track: Solutions Spotlight

Session Type: Sponsored Session

Vault Recording: TBD

Personas have been used throughout organizations for a multitude of reasons, but typically not in IT support. Gartner recently released a white paper on tailoring your IT service desk support to business users. In this session, we uncover the benefits and results to the business and how enabling personas to the service desk saves the business user frustration and time while bringing efficiency to the service desk.