Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Daren Goeson (VP, Product Management, Ivanti)
Location: Marquee Ballroom, Solution Spotlight Stage
Date: Wednesday, May 18
Time: 2:10 pm - 2:30 pm
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Session Type: Sponsored Session
Vault Recording: TBD
A great digital employee experience can positively impact productivity, talent acquisition and retention, security, and operational agility. What if you could effectively measure and proactively optimize the experience that employees get through the devices, operating systems, and applications they rely on in their Everywhere Workplace? IT service management teams are increasingly tasked with delivering improved digital employee experiences. However, many struggle to effectively quantify and optimize those employee experiences. How do you measure the employee experience in your organization? In this session, Daren Goeson will provide an overview of the industry dynamics that are driving the focus on digital employee experience and why it’s critical to understand the digital employee experience to improve overall business outcomes.