Ben Brennan (CEO, QSTAC)
Date: Wednesday, November 10
Time: 7:30am - 8:15am
Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!
Track: Breakfast Briefing
Session Type: Breakfast Briefing
Vault Recording: TBD
Audience Level: All
Why do IT teams and the folks they support often have different opinions about the quality of IT service?
If you really want to provide a phenomenal customer experience, you have to speak the language of the customer. Their IT love language, more specifically. Hint: Their love language is not an IT-centered metric or process.
In this session, Ben Brennan will reveal what four months of research and over 200,000 surveys reveal about the five IT Love Languages of today's workforce. Join us. Your customers will be glad you did!