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[VIRTUAL] AI, Automation, and the Future of the Service Management

Roy Atkinson  (CEO, Clifton Butterfield, LLC)

Tim Lawes  (Sr. Manager, Solutions Consulting, Symphony SummitAI)

Liz Beavers  (Head Geek, SolarWinds)

Date: Wednesday, November 10

Time: 12:30pm - 1:30pm

Pass Type: 2-day Training + Standard Conference, 2-day Training Only, 3-day Training + Standard Conference, 3-day Training Only, Exhibit Hall Only, Premium Conference, Standard Conference, Virtual Event Only - Get your pass now!

Track: Modernizing Service Management

Session Type: Virtual Conference Session

Vault Recording: TBD

Gartner predicts that, by 2025, proactive customer interactions will outnumber reactive customer interactions. Even with the advantages of AI, service management is still too often reactive, bound by fixed, linear processes that aren’t flexible, agile, or adaptable. How can support organizations shake up service management? Is there more to it than just automating processes and workflows? Join four industry thought leaders for an interactive discussion on the future of the service management, the role AI and automation will play, and the solution landscape in 2022 and beyond.