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[VIRTUAL] Conversational AI Is Required, and IT Needs to Lead the Way

Criss Marshall  (CMO & Employee Adoption Evangelist, Espressive)

Location: Session Page in Platform

Date: Wednesday, November 10

Time: 1:30pm - 2:15pm

Pass Type: 2-day Training + Standard Conference, 2-day Training Only, 3-day Training + Standard Conference, 3-day Training Only, Exhibit Hall Only, Premium Conference, Standard Conference, Virtual Event Only - Get your pass now!

Track: Solutions Spotlight

Session Type: Virtual Sponsored Session

Vault Recording: TBD

No one had time to prepare for the pandemic, so enterprises transformed almost overnight. The result? Most force-fit an office centric way of work into a virtual world. This resulted in a 33% reduction in productivity, 44% decrease in feelings of inclusion, and a 46% chance of losing your employees.

How do you reverse this trend? One way is by implementing digital technologies that dramatically improve employee experience – and IT needs to lead the way. Chatbots are emerging in every corner of the enterprise (IT, HR, Facilities, and more) with this intention. But the results are underwhelming. IT needs to get in front of this to ensure a consistent and exceptional employee experience across every department. And not with a chatbot... with conversational AI.

In this session you will learn:

  • How a virtual agent can empower the service desk team
  • Use cases and for automation of your IT service desk
  • The difference between chatbots and conversational AI
  • How to improve productivity through employee experience