Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Vicki Rogers (Senior Change Manager, Georgia Institute of Technology)
Location: Session page in app
Date: Thursday, May 19
Time: 10:00 am - 11:00 am
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass, Standard Digital Pass - Get your pass now!
Track : Modernizing Service Management
Session Type: Case Study
Vault Recording: TBD
Audience Level: All
This session is a case study about Georgia Tech's journey down the yellow brick road journey of process. Vicki Rogers will share how they adopted incident, problem, and change management in an effort to reach the Oz of continuous improvement and operational excellence. Ease on down the road with Vicki and learn how an IT organization in higher education went from virtually no formal process to best practices that enabled them to connect to the university's strategic plan and provide excellent service.
Attendees will learn about: