CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

[VIRTUAL] The CX Dating Game

Nate Brown  (Senior Director, CX, Arise Virtual Solutions)

Location: Session page in app

Date: Friday, May 20

Time: 12:30 pm - 1:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass, Standard Digital Pass - Get your pass now!

Track : Revolutionizing the Customer Experience

Session Type: Session

Vault Recording: TBD

Audience Level: All

Our practitioner is seeking the perfect CX metric! Do you have what it takes to win "The CX Dating Game"?

Join our host Nate Brown and a star-studded panel for this fun take on a very real dilemma: which metric(s) belong on my CX dashboard? Representing leading metrics, such as Customer Sentiment, NPS, Customer Engagement Score, and Customer Effort Score, our panelists will answer a variety of questions from our live audience as well as our practitioner. We promise to entertain and educate in this unique session designed for experience professionals of all types.

You'll learn about:

  • The pros and cons of leading metrics in the CX and customer service world
  • Creating an enhanced CX dashboard
  • Using CX metrics to drive meaningful outcomes and improve lives