Pat Moran (Senior Business Solutions Consultant, IFS assyst)
Date: Thursday, November 11
Time: 2:00pm - 2:45pm
Pass Type: 2-day Training + Standard Conference, 2-day Training Only, 3-day Training + Standard Conference, 3-day Training Only, Exhibit Hall Only, Premium Conference, Standard Conference, Virtual Event Only - Get your pass now!
Track: Solutions Spotlight
Session Type: Virtual Sponsored Session
Vault Recording: TBD
Personas have been used throughout organizations for a multitude of reasons, but typically not in IT support. Gartner recently released a white paper on tailoring your IT service desk support to business users. In this session, we uncover the benefits and results to the business and how enabling personas to the service desk saves the business user frustration and time while bringing efficiency to the service desk.