CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

[VIRTUAL] Using Personas to Curate IT Support Experiences for Business Users

Pat Moran  (Senior Business Solutions Consultant, IFS assyst)

Date: Thursday, November 11

Time: 2:00pm - 2:45pm

Pass Type: 2-day Training + Standard Conference, 2-day Training Only, 3-day Training + Standard Conference, 3-day Training Only, Exhibit Hall Only, Premium Conference, Standard Conference, Virtual Event Only - Get your pass now!

Track: Solutions Spotlight

Session Type: Virtual Sponsored Session

Vault Recording: TBD

Personas have been used throughout organizations for a multitude of reasons, but typically not in IT support. Gartner recently released a white paper on tailoring your IT service desk support to business users. In this session, we uncover the benefits and results to the business and how enabling personas to the service desk saves the business user frustration and time while bringing efficiency to the service desk.