Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
LeRoy Bray has more than 30 years of experience in customer service. Since 2012, LeRoy has been the Director of Client Services/Regional Lead for Medicus IT, a national MSP focused in healthcare. In every role he's held, LeRoy delivered exceptional customer service to both internal and external clients, and he's helped coach, mentor, and train his staff to do the same. LeRoy has earned numerous awards and accolades and loves sharing his perspective with humor.