Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Kathy Breitenbach has been serving the University of Minnesota community for over 30 years. Her passion is in empowering people to use technology for world class research, education, and outreach. In her current position as Service Owner for User Experience, she provides leadership for innovative work in building an IT service management and knowledge ecosystem that gets faculty, students, and staff to the right technology help as quickly as possible with minimal disruption to their research, education, and outreach activities.