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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Mike CardinalBPMO LeadThirdera

Michael Cardinal has over thirty years’ experience in IT and education, having worked as a manager, consultant, analyst, and trainer/teacher. A Director, ITIL expert, and certified process design engineer, Michael’s resume spans several industries including insurance, manufacturing, retail, food service, and education. Michael has also spent twenty years as an adjunct instructor and trainer, has spoken at several IT and academic events, and published white papers a number of Service Management topics.