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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Christopher ChagnonITSM ArchitectWorcester Polytechnic Institute

Chris Chagnon is an ESM Architect who designs, develops, and maintains award-winning experiences for managing and carrying out the ITSM process. Chris is currently a PhD candidate studying information systems with a focus on the user and service experience. As one of HDI's Top 25 Thought Leaders and an ALE IT Vanguard, Chris speaks nationally about the future of ITSM, practical applications of artificial intelligence and machine learning, gamification, continual service improvement, and customer service/experience. Follow him on Twitter @Chagn0n.