Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Kathy is a passionate leader of content development teams. From her work at companies like SAP, ServiceNow, and Automation Anywhere, she's developed a wealth of experience delivering self-service content solutions that support product users along their entire journey. Kathy puts that experience to good use in her current role as Senior Director of Product Documentation at BlackLine, where she has built a team and a new content strategy to deliver self-service support options to BlackLine customers.