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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Glenn CruzIT ManagerUC Berkeley

Glenn Cruz began his IT career in 2000 with AT&T, starting at the help desk and working his way to his current role managing IT at UC Berkeley. Glenn has portfolio experience in retail, construction, real estate, law, engineering, and now higher education, but at heart, Glenn is a coach. And a darn good one! Just like his IT career, Glenn started at the bottom and worked his way up through the ranks with high school, club, and college teams until he was coaching in the USA High-Performance program. It was through this experience that Glenn met truly world-class coaches like Ron Larsen and Carl McGown, whose training program introduced him to some of the greatest coaches on the planet. When Glenn entered the IT space, it was clear that coaching and manager training left a lot to be desired, and his new mission is to pass along the coaching skills he learned over the decades to the next generation of IT leaders