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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Phoebe JohnsonSenior Director, OIT User SupportUniversity of Minnesota

As the University of Minnesota’s Senior Director for User Support & Service Architecture, Phoebe provides strategic vision and leadership for IT professionals supporting the use of technology to enhance the teaching, research, and outreach mission of the University.

Since joining the University in 2016, Phoebe has made significant strides cultivating partnerships across the University, increasing IT service efficiency and effectiveness, and creating a system-wide portfolio of IT services.

Phoebe is an accomplished leader with nearly 2 decades of senior leadership experience within universities and academic medical centers. She is a skilled strategist and client services champion with experience building, leading and motivating teams.