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Lisa Kemp JonesDirector, Customer EngagementUCLA IT Services

Currently leading the Customer Engagement team for IT Services at UCLA, including: IT Support Center, Client Support, Customer Experience & Learning, Communications & Content, Desktop Support, Campus Relationship Management, and IT Service Management.

IT at UCLA is a dynamic and evolving environment, and my work focuses on ensuring the best possible service to our campus community, partnering with colleagues to find solutions and communicate progress.