Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Roger Knop is a Dell Operations leader for Boeing’s Enterprise Help Desk with 15 years’ Service Improvement, Change Management, Performance Management, and Cost Management experience. Roger works closely with Boeing to ensure business excellence is delivered, while being a trusted strategic partner who aligns to Boeing's forward vision.