Sean McClean holds the designation of Master trainer for ServiceNow, one of the world's most innovative technology companies. Sean has been involved with training and implementation of IT Service Management tools and processes for governments, academia, and fortune 500 companies for over two decades. His contributions to the IT Service Management and Training / Facilitation fields span national and international conference presentations, articles and reviews for organizations such as ZDNet, TFT, SupportWorld, HDI, ITSMF, ASTD, ATD, and more. He is ITILV2/V3 Practitioner/Service Manager/Expert, and ITIL V4 Managing Professional, and an XLA Master. He is also HP AIS OpenView, and ServiceNow Developer and Implementer certified.