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William RossAssistant Group SupervisorJohn Hopkins Applied Physics Lab

Will Ross is the Assistant Group Supervisor for the Johns Hopkins
University - Applied Physics Laboratory (APL). Will has over 20 years of
extensive hands on IT experience leading dynamic, high-performing
customer support teams. In his current role, Will leads a support team of 70
staff which includes 5 managers supporting over 7,600+ internal
customers. In his previous roles, Will has held positions as the Regional
Director of IT & Help Desk and Field Services manager. He is very proud to
have helped contribute to APL being recognized as one of Computer World
Top 100 places to work in IT for 2018, 2019 and 2020. During the 2020
virtually Support World event, Will virtually presented "Dealing with burnout
before you are left with ashes." Which was a follow-up to his presentation
titled "Being the Boss you want to work for!" given during the 2018 HDI
conference in Vegas as well as to his local HDI Chapter. Will uses his style
of storytelling and comedy to keep the audience laughing and engaged. He
has a passion for creating strong leaders with empowered and innovative
teams. Will received his Master's in Computer Information from University
of Maryland University College (UMUC).

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