Dian Survance has been supporting end users and those who support end users in the professional arena for over 35 years. Dian began her IT Service career with Waste Management and is currently an IT Supervisor at Advocate Aurora Health. Dian was an active member of Chicagoland HDI Board from 2005 to 2019 and is now a virtual member. Dian is also (ITIL) Foundations Certified. She is a repeat speaker at industry related national conferences.