Alan Taylor is a Principal Product Manager for Ivanti, responsible for the Ivanti Neurons for ITSM and Ivanti Voice products. With over 22 years in the IT support and service management industry, Alan draws on his experience to help shape and guide the vision and strategy for Ivanti’s ITSM solutions. Alan is passionate about Service Management and speaks regularly at conferences and trade shows and participates in industry panels. He is well-versed in best practices for ITSM, leveraging his ITIL Expert certification in order to give guidance to customers who leverage this framework to implement Service Management. You can connect with Alan via LinkedIn at https://www.linkedin.com/in/alantaylor1/ or through Twitter at @AlanTaylor22.