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Don VarelaManager, IT Service DeskNavy Federal Credit Union

Don is a tenured leader in banking and financial services with 20+ years of
professional experience. He currently serves as the manager/service owner
of his company's global IT service desk. He has served in several
leadership roles in marketing, corporate communications, retail banking,
lending, and customer service. He has led award-winning initiatives that
have significant positive impact to customer satisfaction, membership
growth, and company revenue. Don champions culture and leadership
development in building sustainable organizations.