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Kathy VeldboomTechnical Support ExecutiveIndependent Consultant

Kathy Veldboom is an experienced Technical Support Executive with 30+ years supporting customers in the Healthcare, Emergency Services, Government and Hospitality industries, through her passionate and knowledgeable leadership of combining ITIL/ITSM, emotions and experiences. Being results driven, she has lead teams who have achieved NPS of 82. She has created and rolled out new service programs which increased revenue and provided 100% satisfaction in the first year. Kathy attended the University of Colorado, Leeds School of Business and is ITIL certified.