Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
As an executive responsible for technical support teams, Kathy Veldboom is devoted to supporting mission-critical software. Kathy's track record across industries speaks to her expertise in the critical factors related to disruption and transformational change. Her focus has always been the S in ITSM – service – which is all about how a team cements exceptional customer relationships. A speaker, writer, and customer experience strategist, Kathy focuses on planning, coaching, training, and mentoring to create unparalleled customer and employee experiences. She goes beyond IT by assisting organizations in employee and customer experience for HR, Marketing, and IT helping them craft programs, project plans and take ownership of the overall experiences within an organization.