Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Tom Wilk is the principal consultant for Wilk Consulting Group and the IT Engineering Manager at 84 Lumber. Over the past 25 years, he has evolved as a leader, focusing on performance improvement and helping employees find their way along their career path. Tom earned his master's degree in public management from Carnegie Mellon University, and he was named to HDI's list of the Top 25 Thought Leaders in Technical Support and Service Management in 2021 and 2022. He holds several positions in the HDI local chapters, including Regional Vice President and VP of Sponsorship in the Steel City chapter in Pittsburgh, and he's the host of the HDI Local Chapters LiveStream Show.