SupportWorld Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

May 18-22, 2025
MGM Grand
Las Vegas, NV

SupportWorld Live Schedule 2025

Sign In Create Account Export | Need Help?
All Sessions Speakers My Schedule

HDI Awards Ceremony (Concurrent to Keynote)

Location: Chairmans Ballroom

Date: Wednesday, May 21

Time: 8:30 am - 10:00 am

Pass Type: 2-day Training + Standard Conference Pass, 2-day Training Only, 3-day Training + Standard Conference Pass, 3-day Training Only, Expo Hall Only Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Session Type: Event Experience

Vault Recording: TBD

Each year, HDI's awards are given to the individuals, teams, and organizations that have enhanced their support and service management organizations through exceptional leadership and vision, the integration of best practices, stakeholder involvement, business alignment, and achievement of the highest standards of quality and customer satisfaction.

Winners will be honored at SupportWorld Live. Come celebrate excellence and witness the stories behind the absolute best individuals, teams, and organizations in technical support and service management.

This year, we're pleased to give the following awards:

  • Best Service and Support Organization
  • Best Service and Support Manager
  • Best Service and Support Analyst
  • Best Service and Support Technician
  • Local Chapter Officer of the Year
  • Best Service and Support Culture
  • Best Service Improvement Initiative
  • Best Customer Experience
  • Best Use of Technology
  • Lifetime Achievement Award