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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

A

ADAMSON, KEN

Title: Sr. Project Manager

Company: Matrix42

AMBER JENSON, MA, SPHR, SHRM-SCP

Title: CEO

Company: ilYOUmination Coaching and Wellness, LLC

ATKINSON, ROY

Title: CEO

Company: Clifton Butterfield, LLC

B

BERAN, MATT

Title: Product Marketing Specialist

Company: InvGate

BLACKSTAFFE, PATTI

Title: CEO

Company: GlobalSway

BOND, DARRELL

Title: Founding Partner

Company: RADAR Solutions Group

BRAY, LEROY

Title: Regional Lead

Company: Medicus IT

BREITENBACH, KATHY

Title: Service Owner, User Experience Support

Company: University of Minnesota

BROWN, NATE

Title: Senior Director, CX

Company: Arise Virtual Solutions

BRUNO, RAE ANN

Title: President

Company: Business Solutions Training, Inc.

C

CANNON, DAVID

Title: EVP

Company: Nfiniti3

CARDINAL, MIKE

Title: BPMO Lead

Company: Thirdera

CASANOVA, MARNI

Title: Director, End User Support

Company: T-Mobile US, Inc.

CELAYA, RANDY

Title: President and Founder

Company: The Coaching Bridge

CHAGNON, CHRISTOPHER

Title: ITSM Architect

Company: Worcester Polytechnic Institute (WPI)

CHAGNON, CHRISTOPHER

Title: ITSM Architect

Company: Worcester Polytechnic Institute

CLEMENS, KATHY

Title: Senior Director, Product Documentation

Company: BlackLine

CONTRERAS, ALFREDO

Title: Senior Consultant

Company: Baramundi

CORONA, MAURICIO

Title: Chairman

Company: BP Gurus

CRUZ, GLENN

Title: IT Manager

Company: UC Berkeley

D

DEVINE, GLYNIS

Title: Success Strategist

Company: Glynis E. Devine

DIRUZZA, MARIE

Title: Director, Campus Technology & Media Services

Company: Mount Holyoke College

DONNA KNAPP

Title: Curriculum Development Manager

Company: ITSM Academy

DR. ARIANA BUCIO

Title: CX Product Manager

Company: BP Gurus

DRUCKER, PHYLLIS

Title: Industry Thought Leader

Company: EZ2BGR8 Service Management

E

EDER, CHRIS

Title: Technology Support Manager

Company: IGS Energy

EDWARD GRAY

Title: Principal Trainer

Company: Grayematter Consulting

EIGNER, SABRINA

Title: Head of Games Technical Operations

Company: Greentube

G

GIBSON, REBECCA

Title: Consultant

Company: Gibson Learning and Performance

GLEN HOFFMANN

Title: Sr. Business Process Consultant

Company: Computer Design & Integration

GOESEN, DAREN

Title: Vice President of Product Management

Company: Ivanti

GOESON, DAREN

Title: VP, Product Management

Company: Ivanti

H

HANSON, MICHAEL

Title: VP, IT Service Desk Operations

Company: PSCU

HONSEY, PAUL

Title: Senior Manager, OIT User Support

Company: University of Minnesota

J

JAYNES, RANDALL

Title: Senior Artistic Director

Company: Blue Man Group

JOHN, JENDRA

Title: Marketing Analyst

Company: Manage Engine

JOHNSON, PHOEBE

Title: Senior Director, OIT User Support

Company: University of Minnesota

K

KATHY VELDBOOM

Title: Service Management Specialist

Company: Self Employed

KENNETH E WENDLE

Title: Author, Consultant, Facilitator

Company: Edify ITSM

KHANNA, PETE

Title: CEO

Company: TeamSupport

KNAPP, DONNA

Title: Curriculum Development Manager

Company: ITSM Academy

L

LEE, WAYNE

Title: Performance Expert

Company: Wayne Lee Enterprises Inc.

LIM, JENN

Title: CEO

Company: Delivering Happiness

M

MADDIE BLUMENTHAL

Title: VP, Customer Success

Company: QSTAC

MARIE DIRUZZA

Title: Director, Campus Technology & Media Services

Company: Mount Holyoke College

MCBRIDE, ANNA

Title: Manager, Enterprise Support

Company: CDW

MCELGUNN, TIM

Title: Principal Analyst

Company: HDI

MCGARAHAN, PETE

Title: Senior Director, Workplace and Collaboration Services

Company: First American Financial

MIMS, RIC

Title: Solutions Director

Company: SDI Presence

MITCH BRYANT

Title: IS Ops Manager, ITSM

Company: Norton Healthcare

MONTAGUE, GINA

Title: Manager, Support Services

Company: Infinite Campus

MORRIS, WESTON

Title: Director of Global Strategy, Digital Workplace Solutions

Company: Unisys

MORRISON, MONICA

Title: Director, IT Delivery

Company: Marriott International

MOSKOWITZ, DAVID

Title: Executive Director – Content Architect

Company: DVMS Institute

N

N.J. ROBINSON

Title: President

Company: Hi-Tech Leadership

NANCE, ALAN

Title: Cofounder and President

Company: XLACollab

NIKO MILLER

Title: Managing Director, Team Member Collaboration and Enablement

Company: ATB Financial

O

O'FLAHAVAN, LESLIE

Title: owner

Company: E-WRITE

O'KELLY, KEITH

Title: Chief Revenue Officer

Company: IFS Assyst

ORR, ANTHONY

Title: Solution Director, ITSM

Company: SDI Presence

P

PASKEL, STEPHEN

Title: President

Company: CMIT Solutions of Biltmore

PATTI BLACKSTAFFE

Title: CEO

Company: GlobalSway

PAUL FORDIANI

Title: Performance Improvement SME

Company: Acuity, Inc

PENNINGTON, COLLIN

Title: Sr. Manager, Support Services

Company: SRS Distribution Inc.

PHONG, ANGEE

Title: Global Head of IT Service Desk

Company: SS&C Technologies

POWERS, NICK

Title: Executive VP

Company: UNCOMN, LLC

R

RABOLD, DOUG

Title: Principal Consultant

Company: Bold Ray Consulting

RANDY STEINBERG

Title: Solution Architect

Company: Concurrency Inc

ROBINSON, NJ

Title: President

Company: Hi-Tech Leadership

ROGER KNOP

Title: Operations Lead

Company: Dell

ROGERS, VICKI

Title: Senior Change Manager

Company: Georgia Institute of Technology

RUMBURG, JEFF

Title: Managing Partner

Company: MetricNet, LLC

RUSSEAU, JEREMY

Title: Chief Information Security Officer

Company: Avatier Corporation

S

SANKER, GREG

Title: Owner

Company: ITSM Transition

SEBRING, SEAN

Title: Sales Engineer

Company: SolarWinds

SNIDER, ERIK

Title: Product Marketing Director

Company: SysAid

STOREY, LARRY

Title: Product Manager

Company: University of Minnesota

T

TAMMY WARD

Title: Managing Director, Team Member Collaboration and Enablement

Company: ATB Financial

TCHOUVELEV, ANDREI

Title: VP, Strategic Alliances and Business Development

Company: Matrix42

TEDDER, DOUG

Title: Principal

Company: Tedder Consulting LLC

TEFERTILLER, JEFFREY

Title: Founder and Executive Consultant

Company: Service Management Leadership

TOBIN, ANGIE

Title: Service Manager

Company: Boeing

V

VEIGA, NELSON

Title: Field CTO

Company: Espressive

VERGHIS, PHIL

Title: CEO & Co-founder

Company: Klever Insight

W

WEISLER, KIRK

Title: Chief Morale Officer

Company: Team Dynamics

WILK, TOM

Title: Manager, IT Engineering and Infrastructure

Company: 84 Lumber

WISCHER, JASON

Title: Founder

Company: 1WISCH

Y

YEARY, JASON

Title: Senior Solutions Consultant

Company: Symphony SummitAI