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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

A

ADAM SMILEY POSWOLSKY

Title: Workplace Belonging Expert

ALVAREZ LEGRA, ALAIN

Title: IT Operations Manager

Company: United Data Technologies

ASANTE, GEANIE

Title: Executive Director

Company: Wells Fargo Bank

B

BARELA, BETH

Title: Sr. IT Consultant

Company: WWC, Ltd.

BELDA, KALEIGH

Title: AVP Pre-Sales

Company: TeamDynamix

BERAN, MATT

Title: Sr. Product Specialist

Company: InvGate

BERAN, MATTHEW

Title: Sr. Product Specialist

Company: InvGate

BHARATHI, ZEPHANIAH

Title: Product expert

Company: ManageEngine

BOND, DARRELL

Title: HDI Business Associate and Founding Partner

Company: RADAR Solutions Group

BRUNO, RAE ANN

Title: President, Business Solutions Training (and Consulting)

Company: President, Business Solutions Training (and Consulting)

BUNGER, LIZ

Title: President

Company: HDI Local Chapters

C

CELAYA, RANDY

Title: HDI Business Associate and CEO

Company: TASC Training and Development

CHEW, DONALD

Title: Supervisor - IT Help Desk Unit

Company: Mayo Clinic

CLARK, JEAN

Title: IT Manager, Enterprise Services

Company: Gainesville Regional Utilities

CLARK, MICHAEL

Title: Solution Engineer

Company: SolarWinds

CLARKSON, JESSICA

Title: Technology Services Coordinator

Company: Chippewa Valley Technical College

COSMA, ALEX

Title: Director of Service Management Office

Company: Square-Enix

D

DARRAH, ALLEN

Title: Chief Information Officer

Company: Spencer Fane LLP

DRUCKER, PHYLLIS

Title: Industry Thought Leader

Company: EZ2BGR8 Service Management

E

EATON, MICHAEL

Title: Manager, Service Center

Company: Tideworks Technology

EDER, CHRIS

Title: Technology Support Manager

Company: IGS Energy

F

FEINBERG, MANLEY

Title: International Keynote Speaker, Business Leadership and Peak Performance Expert and Author

FULLERTON, STEVE

Title: Director of Network & Operations Center

Company: Clemson University

G

GARGIULO, PAUL

Title: Director, Ed Tech and User Services

Company: West Chester University

GHEEWALA, ARIF

Title: Program Manager

Company: UCLA Health IT

GONZALEZ, KENNETH

Title: Head of Analyst

Company: Freshworks

GRAF, ANDREW

Title: Chief Product Officer

Company: TeamDynamix

GREGORIO, DONNA

Title: Department Head, IT

Company: The MITRE Corporation

H

HANSON, MICHAEL

Title: VP, IT Service Desk Operations

Company: PSCU

HOFFMANN, GLEN

Title: Sr. Business Process Consultant / Team Lead

Company: Computer Design & Integration

HOFFMANN, JULIE

Title: Assistant Director, IT Help Desk

Company: Butler University

HOHBEIN, ADAM

Title: Support Center Manager

Company: Ameritas

J

JACKMAN, MELISSA

Title: Director, IT Service and Support Management

Company: Duquesne University

JACOBY, DARRYL

Title: Group Supervisor, Help Desk & Desktop Services

Company: Johns Hopkins University Applied Physics Lab

JAVORSKY, WADE

Title: Director of IT Operations

Company: Butler University

JENSEN, JEFF

Title: Founder and Principal

Company: I Train IT Leaders LLC

K

KARLEY, QUINN

Title: Support Lead IV

Company: Rochester Institute of Technology

KATSOUROS, MARK

Title: Senior Director, Engineering and Operations

Company: Duquesne University

KOH, JOEL

Title: Principal Team Leader, Continuous Improvement

Company: Chick-fil-A

KUNTZ, EMMA

Title: Virtual Agent Product Manager

Company: Boeing

L

LANDAUER, JULIA

Title: NASCAR 2-Time Champion and Motivational Speaker

Company: NASCAR

LAWES, TIM

Title: Senior Director, Technical Sales

Company: SymphonyAI

LAWRENCE, KRISTI

Title: IT End User Services Manager

Company: Tyler Technologies

LIPUSCH, JEREMY

Title: Healthcare Account Executive

Company: TEKsystems

LUKKEN, LAURIE

Title: Senior Solution Center Manager

Company: NFM

M

MACDERMID, KATRINA

Title: Co-founder & Director

Company: HIT Global

MCGUIRE, ROCKY

Title: Head of North America - Service Desk

Company: Unisys

MCMAHON, TOM

Title: IT Manager

Company: Ulta Beauty

MIMS, RIC

Title: Consultant

Company: SDI Presence, LLC

MONROE, DEBORAH

Title: CEO

Company: Ignite Achievements Int'l

MONTAGUE, GINA

Title: Support Services Manager

Company: Infinite Campus

N

NORTH, TONY

Title: Senior IT Manager

Company: King County

O

OFLAHAVAN, LESLIE

Title: Owner

Company: E-WRITE

ORR, ANTHONY

Title: Solution Director

Company: SDI Presence

P

PASKEL, STEPHEN

Title: President

Company: CMIT Solutions of Biltmore

PATEL, PAYAL

Title: Senior Director - Solution Engineering

Company: Freshworks

PELLEY, TERESA

Title: Service Desk Team Lead

Company: PSCU

POURHOSSEIN, DAVOUD

Title: Director of Strategy & Innovation

Company: unisys

PRADEL, GEORGE

Title: Sr Solutions Engineer

Company: BeyondTrust

R

RABOLD, DOUG

Title: Chief Experience Officer

Company: Bold Ray Consulting

RAMAKRISHNAN, KUMARAVEL

Title: Director of Marketing, ITSM

Company: Manage Engine

RICUCCI, EVAN

Title: Director of Agricultural Lending Support

Company: Farm Credit Mid-America

ROGERS, VICKI

Title: Director of Service Management

Company: Georgia Institute of Technology

RUBINO, GIANMARCO

Title: Product Director

Company: HaloITSM

RUMBURG, JEFF

Title: Managing Partner

Company: MetricNet, LLC

RUNYON, VICKIE

Title: Knowledge Manager

Company: Compeer Financial

S

SANKER, GREG

Title: HDI Business Associate and Owner

SCHEELE, KYLE

Title: Accidental TikToker (3M+ Followers!)

SICHEL, MARK

Title: Head of Sales, North America, SymphonyAI

Company: SymphonyAI

SINGH, JT

Title: Senior Associate Vice President/CIO

Company: West Chester University

SMITH, JANICE

Title: Director of Enterprise Services Support

Company: Farm Credit Mid-America

SOBERA, PATRYCJA

Title: VP, End User Experience

Company: Unisys

STREETS, JOSH

Title: HDI Business Associate and Founder

Company: Scoreboard Group

T

TEDDER, DOUG

Title: Principal Consultant

Company: Tedder Consulting LLC

THOMAS, MICHAEL

Title: Assistant Director, Ed Tech and User Services

Company: West Chester University

TOBIN, ANGIE

Title: Enterprise Help Desk Product Manager

Company: Boeing

V

VASQUEZ, VINCE

Title: Consultant and Bestselling Author

Company: Oomnitza

W

WEBER, ALEX

Title: American Ninja Warrior, International Keynote Speaker, Award Winning Entertainer

WEBER, JILL

Title: Technology Service Center Manager

Company: Northwestern Mutual

WISCHER, JASON

Title: Managing Consultant

Company: Kanini