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Speakers 2025

A

Adams, Amie

Title: IT Site Support Supervisor

Company: Jeffco Public Schools

Albrechtson, Erik

Title: IT Site Support Supervisor

Company: Jeffco Public Schools

Armstrong, Micah

Title: Service Desk Manager

Company: UT Dallas

Azevedo Gomes, Patrick Henrique

Title: Gerente de Soluções de TI

Company: Banco do Brasil

B

Bond, Darrell

Title: HDI Business Associate and Founding Partner

Company: RADAR Solutions Group

Bowen, Kym

Title: Director, Technology Experience Optimization

Company: T-Mobile

Boyd, Ben

Title: Director - IT Client Services

Company: St. Jude Children's Research Hospital

Brown, Nate

Title: Co-Founder, CX Accelerator (Non profit community)

Company: CX Accelerator

Bruno, Rae Ann

Title: President

Company: Business Solutions Training, INc.

Burns, Zoe

Title: Sr. Manager of Servie Desk

Company: City of Pittsburgh

C

Carman, Jasmine

Title: IT Customer Relationship Manager

Company: St. Jude Children's Research Hospital

Celaya, Randy

Title: HDI Business Associate and President/Founder

Company: The Coaching Bridge

Conrad, Sandi

Title: Advisory Fellow

Company: Info-Tech Research Group

D

Da Silva, Marcus Lopes

Title: Especialista de TI

Company: Banco do Brasil

DiRuzza, Marie

Title: Mount Holyoke College logo Director, Campus Technology and Media Services

Company: Mount Holyoke College

Drucker, Phyllis

Title: Influencer

Company: EZ2BGR8

F

Fischer, Jordan

Title: Associate Software Engineer

Company: Giant Eagle Inc.

Fugere, Joe

Title: IT Service Center Director

Company: University of Alaska, Anchorage

G

Gargiulo, Paul

Title: Director of Ed Tech and User Services

Company: West Chester University

Gillis, Chris

Title: Director, Service Desk

Company: University of Notre Dame

H

Hayes, Craig

Title: Senior Manager - Service Desk Systems and Support

Company: Navy Federal Credit Union

Hohbein, Adam

Title: Service Desk Manager

Company: Ameritas

Howden, Valence

Title: Advisory Fellow

Company: Info-Tech Research Group

J

Jackman, Melissa

Title: Director, IT Service Management & Support

Company: Duquesne University

Jacoby, Darryl

Title: Group Supervisor, Help Desk & Desktop Services

Company: Johns Hopkins University Applied Physics Lab