CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

KEYNOTE: Creating Human Connection and Community in the Era of Hybrid, AI, and Overwhelm

Adam Smiley Poswolsky  (Workplace Belonging Expert)

Date: Wednesday, May 1

Time: 8:30 am - 10:00 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Session Type: Keynote

Vault Recording: TBD

Audience Level: All

We all know that no one "Achieves New Heights" by themselves. Behind every success, there’s a team of people, a mentor, and/or someone supporting and encouraging us to be our best selves. In our remote and hybrid work world, it can be hard for team members to find this support – enabling them to be good at their jobs and feel engaged. As a belonging expert, Adam will provide practical insights for how we tackle this very real challenge.

In a lonely, nonstop, overwhelmed workplace; as time spent face-to-face has been replaced with wall-to-wall Zoom meetings, 24/7 Slack messages, and the rapid rise of AI and ChatGPT; workplace connection has withered. 43% employees don’t feel a sense of connection to their coworkers, 38% don’t trust their coworkers, and 22% don’t even have one friend at work. 70% of employees are disengaged from their jobs—with disengagement at a record high. Lonely employees are less productive and cost U.S. employers $4,000 per employee and $406 billion a year. Meanwhile, high levels of belonging can save a company $52 million a year and provide employees with greater resilience, well-being, personal and professional growth.

In this timely, inspiring, and highly actionable presentation, workplace belonging expert Smiley Poswolsky will share how we can attract and retain top talent, reignite human connection, and increase team engagement, by creating a culture of belonging for our employees—and our customers and clients. Smiley will share actionable and easy-to-implement tools for fostering team engagement, psychological safety, and supporting our teams with the common experiences of disconnection, burnout, Zoom fatigue, and anxiety about the impact of AI and ChatGPT. At the end of this presentation, your team will have an easy-to-use toolkit to reimagine a collaborative, inclusive, people-first culture, and become an industry leader in the future of work.

Takeaway

  • Learn 5 ways to increase workplace belonging and lead The Great Reconnection
  • The key to avoiding proximity bias and making the workplace work for all teams, whether in-person, hybrid, or remote
  • Actionable (and no-cost!) team habits and rituals to best support your teams with the challenges of burnout, disconnection, low morale, and overwhelm
  • A practical toolkit every leader, manager, and individual employee can use to build a more connected, collaborative, and engaged culture of belonging at wor