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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

KEYNOTE: DRIVE: Using Technology and Data to Get to Victory

Julia Landauer  (NASCAR 2-Time Champion and Motivational Speaker, NASCAR)

Date: Tuesday, April 30

Time: 5:00 pm - 6:00 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Session Type: Keynote

Vault Recording: TBD

Audience Level: All

Imagine if your job success was rooted in the adrenaline of fear, and victory – and your personal safety! – were based on decisions made at over 100 miles per hour. To achieve her summits, Julia takes a different and more high stakes path. Beyond the skill and knowledge of her and her pit crew, her performance is dependent on data and technology working together. Sound familiar, HDI community?

Julia Landauer loves that racing is a STEM-centric sport, requiring athletic prowess and technological literacy to be successful. She also appreciates how our ever-evolving world requires each of us to have an understanding of Science, Technology, Engineering, and Math to truly reach our potential.

Through a personal narrative, Julia discusses integration of data and technology are at the heart of the technical support and service management profession, how understanding the biology of fear can help us approach things that scare us with confidence, and techniques for how to use technology to support innovative practices.