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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

KEYNOTE: The Halo Way: Capitalising on a Futuristic Workplace

Gianmarco Rubino  (Product Director, HaloITSM)

Location: Four Seasons 1

Date: Tuesday, April 30

Time: 8:30 am - 10:00 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Session Type: Keynote

Vault Recording: TBD

Audience Level: All

Taking inspiration from Halo's journey from bedroom startup to unicorn, this keynote will focus on how a culture of limited structure, no segregation of duties, and an extreme focus on efficiency gains can lead to extraordinary achievements. From policies built upon widespread trust to teams with precise and limited lines of communication, touching on collaboration and accountability, it aims to provide the audience with thought-provoking insights on what a future workplace might look like - for SaaS companies and Service Desk teams alike.