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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Lunch and Learn: ITOM + ITSM = A Perfect Match

Michael Clark  (Solution Engineer , SolarWinds)

Location: Room 608

Date: Tuesday, April 30

Time: 12:30 pm - 1:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Session Type: Lunch and Learn

Vault Recording: TBD


For too long IT Operations and IT Service Management have been viewed as distinct and often separated groups within the IT organization. We believe that should no longer be the case and that ITSM and ITOM are two sides of the same coin. We're starting to see companies unify these teams under a single leader to break through the silos and bridge the gaps between operations, service management, and the business outcomes they support. Bringing these teams closer together in your organization can enhance service quality, reduce downtime, and increase customer satisfaction. Let's discuss your goals for a more unified experience, the challenges you face in overcoming those, and what you need to become more successful. We'll share what we've seen work best for companies unifying these teams and steps you could look into taking to get one step closer to your goals this year.


  • Hidden dangers faced when ITOM & ITSM are silo'd
  • Insights into what SolarWinds has learned in the last year
  • View on one way technology can help facilitate direction