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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Lunch and Learn: Navigating the Gen AI Journey in Service Management and Moving Beyond the Basics

Kenneth Gonzalez  (Head of Analyst, Freshworks)

Location: Room 608

Date: Wednesday, May 1

Time: 12:30 pm - 1:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Session Type: Lunch and Learn

Vault Recording: TBD


Join the Freshworks Lunch & Learn for a roadmap to gen AI success in IT Service Management!
Explore current investment areas, how to identify IT infrastructure improvements, and learn to test GenAI before full implementation. Discover strategies for liaising with the right sponsors and stakeholders to secure organizational buy-in and gain practical insights on evaluating initial-gen AI results.
Accelerate your afternoon with a transformative session structured to empower your GenAI journey. Don’t miss this chance to optimize your ITSM with gen AI.