The way we deliver internal services has changed. Traditional automation helped, but now a new generation of AI is redefining what’s possible.
This session explores the emergence of agentic AI — systems capable of making decisions, taking action, and collaborating with humans to deliver more agile, personalized, and proactive service experiences. We’ll unpack how leading organizations are evolving their ITSM and EX strategies to incorporate intelligent agents that reduce manual work, enhance service quality, and elevate the role of IT from problem-solver to strategic enabler.