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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Lunch and Learn: Supercharge IT Service with Automation and AI

Andrew Graf  (Chief Product Officer, TeamDynamix)

Location: Room 606

Date: Tuesday, April 30

Time: 12:30 pm - 1:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Expo Hall Only Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Session Type: Lunch and Learn

Vault Recording: TBD


Stop spinning your wheels on manual, mundane tasks. Learn how IT leaders are changing the service desk with automation and AI by leveraging a no-code platform to reduce time spent on routine tasks. From onboarding to password resets and ticket triage, you can use no-code to build out automation and workflow that will put time back in your day and a smile on the face of your end-users. This session will bring to life several practical use cases that incorporate forms, automation and conversational AI to show you how you can materially impact the quality of support while also reducing time spent on back-and-forth interactions, manual updates to the AD, password resets, system updates and more. This will be a lively session that will leave you with 6 practical and easy ways to automate.