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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Lunch and Learn: The ITSM Leader's Guide: Key Focus Areas for Building a Security-First Service Management Framework

Kumaravel Ramakrishnan  (Director of Marketing, ITSM, Manage Engine)

Location: Room 606

Date: Wednesday, May 1

Time: 12:30 pm - 1:30 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Session Type: Lunch and Learn

Vault Recording: TBD


Discover how service management leaders like yourself can improve the security posture of your business and build resilience against escalating cybersecurity attacks. Often, service management processes stand isolated from SecOps and take a siloed approach to managing events, mitigating risks and vulnerabilities, security incident remediation, threat analytics, privacy, and compliance. Learn seven key areas to focus on to develop a robust, security-first service management framework to merge SecOps into your service management processes to improve threat response times and bolster security.


  1. A fresh perspective on building a security-first service management framework
  2. Seven crucial focus areas for a security-first approach
  3. Key use cases and challenges faced