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Support World Live

SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

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Session 404: Intentional Onboarding to Boost Your Culture

Gina Montague  (Support Services Manager, Infinite Campus)

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Leading World-Class Teams, Optimizing the Support Organization

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

Intentional onboarding experiences are crucial for setting new employees up for success and fostering a positive workplace culture. In this session, Gina Montague will break down the employee journey, the importance of building strong connections, and the essential metrics for measuring progress and making iterative, incremental improvement. Attendees will learn how to map out an empathetic, effective, and empowering onboarding journeys, create opportunities for new employees to build meaningful relationships with colleagues and management, facilitate networking and team-building, establish clear onboarding goals and KPI's, gather feedback to identify areas of improvement, and adapt the overall approach as organizational needs shift and change. Walk away with a comprehensive understanding of how to create intentional onboarding experiences that not only help new employees acclimate to the organization but also contribute to long-term retention and productivity.

Takeaway

Creating intentional onboarding experiences is crucial for setting new employees up for success and fostering a positive workplace culture. Here are 3 tangible takeaways for prospective session attendees to learn about creating intentional onboarding:

1 - Understanding the Employee Journey:

*Learn how to map out the entire employee journey, from pre-boarding through the first few months on the job.
Identify critical touchpoints, milestones, and pain points in the onboarding process.
*Gain insights into the employee's perspective to design an empathetic and effective onboarding experience.
Customizing Onboarding Plans:

2 - Building Strong Connections:

*Discover techniques for creating opportunities for new employees to build meaningful relationships with their colleagues and managers.
*Explore ways to facilitate networking and team-building activities during onboarding.
*Understand the role of mentorship and buddy systems in helping newcomers integrate into the organization.

3 - Measuring and Iterating:

*Learn how to establish clear onboarding goals and key performance indicators (KPIs) to evaluate the effectiveness of your onboarding program.
*Explore methods for gathering feedback from new employees to identify areas for improvement.
*Understand the importance of continuous iteration and refinement in onboarding processes to adapt to changing organizational needs.

By focusing on these tangible takeaways, session attendees can gain a comprehensive understanding of creating intentional onboarding experiences that not only help new employees acclimate to the organization but also contribute to long-term retention and productivity.