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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 405: From Help Desk to Boardroom: Climbing the Career Ladder with Effective Communication and Savvy Leadership

Allen Darrah  (Chief Information Officer, Spencer Fane LLP)

Location: Room 205

Date: Wednesday, May 1

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Leading World-Class Teams

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

In the ever-evolving professional landscape, communication and leadership are indispensable, regardless of one's current role. From analyst to manager to executive, all must master the dialect of leadership and strategic communication. Allen Darrah will share his journey from IT's front lines to the boardroom, empowering attendees to navigate their unique professional journey. Learn about the profound impact of audience-tailored communication, the leadership tactics that achieve results, the symbiotic relationship between service management modernization and risk management, and the art and science of building strategic alliances, rooted in collaboration that drives innovation and operational excellence in fluctuating business terrains.


  • Mastery over audience-tailored communication: techniques refined to resonate with stakeholders at all organizational levels.
  • Leadership strategies: holistic tactics designed to empower individuals from varied roles, fostering upward mobility.
  • Service management and risk synergy: premier insights into melding ITIL practices with technology risk to bolster service delivery across enterprises.
  • Career navigation toolkit: a comprehensive collection of strategies and methods tailored for individuals aiming for growth, irrespective of their current role.
  • Alliance building: tested strategies for forging potent partnerships that invigorate innovation and excellence across all business tiers.